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Complaints Policy

Cheltenham Civic Society is committed to delivering a first-class service to all our members.

If you are unhappy with any aspect of our service, we would welcome your comments. This will help us to put things right for you and improve our service in general.

We take every complaint and comment seriously, and we are committed to addressing any issues that are leading to complaints.

Making a complaint

In the first instance, your complaint should be directed to the Secretary, as they are either best placed to help you or know someone that can.

We’ll reply to all complaints received within seven working days of receipt and usually provide a full answer. Where this is not possible, you will be given a deadline by which a full reply will be provided.

You can contact the Secretary by email at: secretary@cheltcivicsoc.org

Feedback

We welcome feedback, positive or otherwise, on all aspects of our service, so please don’t hesitate to let us know what you think. You’ll be providing vital information to help us improve our procedures and processes.

We provide feedback forms (anonymous if required) at all our events, which should be handed in to the event host.

Please note: Should your feedback constitute an expression of dissatisfaction, thus a complaint, we will ensure this is dealt with in line with the Society’s Complaints Policy.

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Gifts and Hospitality Register

Whistleblowing Policy

July 25, 2023

Conflict of Interest Policy

July 25, 2023

Gifts and Hospitality Register

July 24, 2023

Bullying and Harassment Policy

July 24, 2023

Equality, Diversity and Inclusion Policy

July 24, 2023

Corporate Members

hcrlaw
Savills
Willans LLP Solicitors
Leckhampton Builders
County To County
Cheltenham Ladies' College
Bence Builders Merchants
University of Gloucestershire
Cape Homes
Everyman Theatre
EvansJones

The Society welcomes new Corporate Members – see our Corporate Membership page

Cheltenham Civic Society is affiliated to Civic Voice, the national organisation for the civic movement in England.

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Parmoor | 26 Cambray Place | Cheltenham | GL50 1JN

© 2025 Cheltenham Civic Society | Affiliated to Civic Voice | Registered Charity No. 1166580

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